Product

Detection leads. Capture follows. Governance makes it stick.

Lore works with data you already have: exports and roster files you generate today, with a short path to first insight.

Detect knowledge risks from work order history

Upload a CSV or XLSX export of your work order history and workforce roster. Lore's gap engine analyzes the data to surface prioritized knowledge risks from the rows you already have.

Recurring failures

Assets with repeated corrective work where troubleshooting steps still need to be written down.

Knowledge concentration

Critical tasks handled by a single technician — especially those approaching retirement.

Procedure drift

Patterns in work orders that suggest actual practice has diverged from documented SOPs.

High-cost blind spots

Expensive assets with poor troubleshooting coverage or excessive resolution times.

Retirement risk

Experienced technicians with deep expertise on critical assets who deserve a documented backup path.

Shadow work

Undocumented workarounds and tribal knowledge that live outside the official system.

Screenshot: Issue board

Prioritized knowledge risks with severity, asset, state, and recommended next action

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Step 2

Capture expert context at the right moment

When a work order closes on a flagged issue, Lore sends a targeted prompt to the technician who just did the work. Voice or text, 60 seconds, done — via link or SMS, lightweight by design.

Issue-aware prompts

Each prompt is tailored to the specific knowledge gap Lore has identified — a targeted question tied to the issue on the board.

Selective by design

Lore prompts rarely and only for high-signal gaps — enough to capture value, light enough to keep response rates high.

Voice or text

Record a short voice memo or type a few sentences. Lore transcribes and structures it automatically.

Screenshot: Capture page

Mobile-friendly capture: voice recording and text input tied to the issue

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Govern knowledge into operational artifacts

Every piece of captured knowledge enters a governed review workflow. A reviewer approves, edits, classifies the destination, and places it where it belongs. Every go-live runs through explicit human judgment.

Review inbox

Pending entries from technician capture, reviewer authoring, and promoted Q&A — all in one place.

Destination-aware output

Each approved entry is formatted for its target: asset notes, troubleshooting cards, WO notes, SOP deltas, or MOC drafts.

Placement tracking

Track whether approved knowledge has been exported, delivered, and acknowledged in the target system.

Full provenance

Who contributed, who approved, what changed, when it was placed. Audit trail from raw input to artifact.

Screenshot: Review inbox

Pending knowledge entries with source type, contributor, and destination

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Org health

Leadership metrics & knowledge graph

Maintenance leaders see whether knowledge is getting stronger or leaking: throughput from detection to placement, coverage, staleness, and concentration risk. Behind the scenes, assets, experts, and failure modes connect so you can see sole-expert risk and context in the same view as pipeline health.

Screenshot: Leadership / metabolism metrics

Net knowledge position, capture rate, placement, staleness, and related pipeline

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Screenshot: Knowledge graph

Relationships between assets, experts, failure modes, and issues (summary or drill-down)

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Destination-aware export

Approved knowledge is rendered for where it actually lives: CMMS notes, troubleshooting cards, work order context, SOP change proposals, or escalation paths. Export previews show exactly what reviewers will hand off.

Screenshot: Export preview

Destination-specific artifact (e.g. troubleshooting card, asset note) ready for delivery

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Want the deeper positioning story? Read capabilities

Ready to see what your data reveals?

Send a work order export and we'll run a free diagnostic focused on insight you can use in a short review.

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